Application desk
For MIG, TIG and multi-process selection, coupon planning and production handover questions.
[email protected]Start with the application
Contact Kemppi with a Joint, a Target and an Evidence Plan
A useful inquiry gives application teams enough context to separate process selection from site variables. Include the material grade, thickness range, joint form, weld position, available power, production target and acceptance route.
Service routing
For equipment identification, current operating symptoms and coordination with the appropriate regional service channel.
+358 00 000 0000Working hours
Monday–Friday, 08:00–17:00 local support time. Urgent production issues should include machine identification and a safe shutdown status.
Global routing availableBefore submitting the form
Do not send confidential production drawings unless an approved information-sharing process is in place. The web inquiry starts a technical conversation; it does not create a qualified welding procedure, site acceptance, safety approval or guaranteed production outcome. Application limits depend on the actual setup, consumables, environment and operator practice.
Application brief
Give the engineer something that can be tested
Describe the current process and the decision you need to make. Useful attachments or follow-up details include a non-confidential joint sketch, material designation, thickness range, existing wire or electrode, shielding gas, cable length, input voltage and typical arc-on time.
For an existing weld problem, distinguish the symptom from the suspected cause. Note whether the concern is lack of fusion, porosity, spatter, unstable feeding, excessive heat input, distortion or inconsistent starts. State how often it occurs, which positions are affected and how the weld is inspected. These observations help define a trial without treating an early diagnosis as established fact.
What happens next
The request is routed by process and region. A follow-up may ask for missing joint conditions or propose a representative coupon route. Any equipment recommendation remains conditional until the stated inputs, accessory package and trial evidence are reviewed.